Question 1

How fast will you actually reply?

Accepted Answer

One to three business days for general mail, and usually inside one business day for press and editorial. Nobody who writes in gets ignored, including the people telling us we are wrong.

If a week passes with nothing, assume a spam filter ate it and resend from a different address rather than assuming we chose not to answer.

Question 2

Which address should I use?

Accepted Answer

Pick the one that matches your question and it lands with the person who can answer it rather than sitting in a general queue waiting to be forwarded. If you use the form above, the topic picker routes it for you — you do not need to memorise any of these.

Question 3

Can you tell me whether this is right for my condition?

Accepted Answer

No, and we would be doing you harm if we tried. We have never seen your labs, your history or your medication list, and an email exchange is not a clinical assessment. What we can do is point you at the research on a topic and tell you plainly which questions are worth taking to your own clinician. Where something genuinely needs a prescriber, we say so instead of routing you to a product.

Question 4

I found a mistake in an article — what happens?

Accepted Answer

It gets checked against the primary source, not against a summary of it. If we are wrong, the page is corrected in place with a dated correction note attached. Readers who flag a substantive error are credited in that note if they want to be. Corrections are published rather than quietly patched overnight.

Question 5

Do you take press and podcast bookings?

Accepted Answer

Yes, and press is triaged ahead of every other inbox. Put the outlet, the format, the timeline and the topic in the first email and you will get a yes, a no, or a better-suited name back in one reply. Brand assets, the fact sheet and the interview angles we can speak to are all on the press page, so you can check the fit before you write.

Question 6

How do I delete my data or make a privacy request?

Accepted Answer

Most of it you can do yourself without asking permission: Dashboard → Account gives you a full JSON export and a delete button that removes your profile, logs and assessment history. If you would rather have a human do it, privacy@sureshotfatloss.com handles access, export and deletion requests. We acknowledge within three days and never ask you to justify the request.

Question 7

Can I pitch a guest essay or a partnership?

Accepted Answer

Guest essays from credentialed researchers, yes — unpaid in both directions, pitched to editorial@ with your credentials and the argument you want to make. Sponsored posts, paid placement, and anything that buys a better audit score are declined without exception, no matter how the offer is framed.

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